Privacy Policy —

1stLabs Nutraceuticals

At 1stLabs Nutraceuticals, we are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or purchasing from us, you agree to the practices described below.

1. INFORMATION WE COLLECT

a. Personal Information

We may collect the following information when you place an order or interact with us:

  • Name
  • Email address
  • Phone number
  • Billing address and shipping address
  • Payment information (processed securely by Shopify; we do not store card details)

b. Device & Technical Information

When you browse our website, we automatically collect:

  • IP address
  • Browser type
  • Time zone
  • Cookies stored on your device
  • Pages or products viewed
  • Referring/exit pages
  • Time spent on the website

This helps us improve website performance and security.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders
  • Communicate with you about orders, queries, or support
  • Improve our website, services, and customer experience
  • Detect and prevent fraud or unauthorized activity
  • Send product updates, offers, and marketing messages (only if you choose to receive them)

We do not sell or rent your personal information to anyone.

3. COOKIES & TRACKING

We use cookies and tracking technologies to:

  • Ensure website functionality
  • Remember your preferences
  • Understand how visitors use our site
  • Improve performance and user experience
  • Display relevant ads

You can disable cookies in your browser settings, but some features may not work correctly.

4. SHARING YOUR INFORMATION

We share information only with trusted service providers who help us operate our business:

5. DATA SECURITY

We use reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or loss.

All payments are processed using secure, PCI-compliant methods.

6. YOUR RIGHTS

Under Indian privacy principles, you may:

  • Request access to the personal information we hold

  • Update or correct your information
  • Request deletion of your personal data (where legally possible)
  • Withdraw consent for marketing communications
  • Ask questions about how your data is used

You can contact us anytime at:

📧 info@1stlabsnutraceuticals.com

7. DATA RETENTION

We keep Order Information for our records unless you request deletion.

Device and analytics data may be stored for website improvement and security.

8. MINORS

Our website and products are not intended for anyone under 18 years of age.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The most recent version will always be available on this page.

10. CONTACT INFORMATION

For any questions or concerns regarding this Privacy Policy, you may contact us at:

📧 info@1stlabsnutraceuticals.com